Privacy policy

The short version

We collect the contact details you type into our inquiry form so we can reply to you. We don't sell your data, we don't run advertising trackers on this site, and you can ask us to delete your information at any time by emailing hello@neotierstudios.com. Everything below is the longer explanation of that.

Who we are

Neo Tier Studios ("we", "us") operates https://neotierstudios.com. We are the controller of the personal information described in this policy. For any privacy question, contact hello@neotierstudios.com.

What we collect

• Information you give us. When you submit the inquiry form, we collect your name, business name, email address, and optionally your phone number, website or social handle, the plan you're considering, the platforms you're interested in, and whatever you write in the message field.
• Information sent automatically. Our hosting provider records standard server logs, including IP address, browser type, and the pages requested. These are used for security and reliability, and are retained for a short period by the provider.
• What we don't collect. We do not use advertising cookies, cross-site trackers, or third-party marketing pixels on this website. We do not collect payment details through this site.

Why we use it

• To respond to your inquiry and schedule a call.
• To prepare a recommendation and, if you hire us, to deliver the service.
• To keep records of our business communications.
• To protect the site against spam and abuse.

Where a legal basis is required, we rely on your consent when you submit the form, and on our legitimate interest in responding to business inquiries and securing our website. We do not add you to a marketing list from a form submission.

Who we share it with

We share information only with the service providers that run this site, and only so they can perform their function:

• Our website host and database provider, which store the site and your submission.
• Our email provider, which delivers the notification of your inquiry to us.

We do not sell, rent, or trade personal information. We may disclose information if required by law or to protect our legal rights.

If you become a client

Delivering our service requires access to your social media accounts. We request that access through the platforms' own business tools — Meta Business Suite roles and equivalent native permissions. You remain the owner of every account, we never take ownership of your profiles or your audience data, and you can revoke our access at any time from within the platform. We access your accounts only to perform the work you've engaged us for.

How long we keep it

Inquiry submissions are retained for up to 24 months so we can follow up on conversations that didn't convert immediately, unless you ask us to delete them sooner. Client records are retained for as long as the engagement lasts and for the period afterward required for tax and accounting purposes.

Your rights

You can ask us to give you a copy of the information we hold about you, correct it if it's wrong, or delete it. Depending on where you live, you may also have the right to object to or restrict certain processing, and to lodge a complaint with your local data protection authority. California residents have the right to know what personal information is collected and to request its deletion; we do not sell or share personal information as those terms are defined under the CCPA.

To exercise any of these, email hello@neotierstudios.com. We'll respond within 30 days.

Security

Data is transmitted over encrypted connections and stored with reputable providers. No system is perfectly secure, but we limit who can access submissions to the people who need to read them.

Children

This site is intended for businesses. We don't knowingly collect information from anyone under 16.

Changes

If we change this policy we'll update the date at the top of this page. Material changes will be noted on the site.